Everything You Need to Run a Thriving Home Watch Business.
Home Watcher is the all-in-one platform designed to simplify your operations, enhance client trust, and help you grow, whether you're a solo operator or managing a team.
Every Tool Your Home Watch Business Needs, in One Platform
Client & Property Management
Keep every detail organized in one place. Store homeowner profiles, property access notes (gate and alarm codes), and full service history, and activate or deactivate clients and properties as your book of business changes.
Property Walkthroughs
Start every client on the record. Walk the home once with the owner, photograph each area, and note what is already damaged or worn before you take responsibility for it. You build the property's checklist as you go, the owner signs it, and the finished walkthrough lands in their portal as the baseline you can point back to later.
Service Areas
Group your properties into color-coded service areas and set preferred visit days for each zone, so your weekly schedule lines up with how you actually work your routes.
Smart Scheduling
Create flexible, recurring visit schedules per property and let Home Watcher generate every visit for you. Adjust dates as plans change without losing your completed history.
Customizable Checklists
Build reusable inspection templates for any property type. In the field, mark each item Pass / Fail / N/A, add notes and photos, and flag anything that needs attention.
AI Checklist Import
Already have a checklist? Don't type it in again. Upload a Word doc, spreadsheet, or PDF — or even a photo of a paper list — and AI rebuilds it as a ready-to-use inspection template in seconds. You're running visits on day one.
Custom Checklist Outcomes
Go beyond Pass/Fail. Build your own answer scale (Good, Monitor, Maintenance Recommended, Professional Attention Required) per item, require photos exactly when they matter, and auto-flag problems into Issues, enforced online and offline.
Mobile Visit Workflow
Run every inspection from your phone. Check in with GPS (or skip it), work through the checklist with photos, and complete the visit with optional final notes and a signature.
Concierge Services
Offer more than inspections. Track add-on services like storm prep, package handling, and vendor coordination with reusable templates, step-by-step tasks, and per-task fees you can bill.
Branded Visit Reports
Turn every completed visit into a professional, photo-rich PDF report. Email it to your clients in a click and see exactly when it was delivered, opened, and clicked.
Contracts & Electronic Signatures
Send service agreements clients can sign online — no login required. Build reusable templates, capture a legally binding e-signature with consent, and deliver a signed PDF to both parties automatically.
Invoicing & Online Payments
Bill straight from your work. Pull completed visits and concierge tasks onto an invoice, send it, and let clients pay online by card or ACH bank transfer — with the money going directly to you. We never take a cut on either method; only Stripe's standard processing fee applies.
Recover Card Processing Fees
Card processing costs come out of your margin by default. Set an optional payment fee and Home Watcher adds it to the invoice total, spells it out for the client on the invoice and again at checkout, and lets you waive it on any single invoice. We still take nothing.
Automatic Recurring Billing
Turn on a monthly or quarterly schedule for a property and Home Watcher drafts its invoice for you every period: one line per completed visit plus billable concierge work, optionally auto-sent with a payment link, never double-billed.
Finance Dashboard
Always know where you stand. Track collected, outstanding, and overdue balances, AR aging, and a revenue split between home-watch and concierge work, with CSV exports for your records.
QuickBooks Online Sync
Stop double-entering your books. Connect QuickBooks Online once and your invoices and payments sync automatically, with clients matched to QuickBooks customers by email.
Leads & CRM
Grow your business, not just run it. Track prospects through a simple pipeline, log calls and emails, and convert a won lead into a client and property in one click.
Issue Tracking
Never lose track of a problem. Flag issues straight from a checklist or log them manually, set severity, and follow each one from open to resolved — with the full visit history attached.
Communications Log
See every message in one place. A unified log of the reports, invoices, and contracts you've emailed, with live delivery status so you know what reached your clients.
Automatic Client Updates
Keep owners in the loop without writing the same email twice. Send a client their upcoming visit schedule, welcome a new client automatically, and optionally let them know the moment you check in at their property. The check-in, schedule, and portal invitation emails are all editable, so they go out in your words with a live preview before you save.
Client Portal
Impress clients with their own secure portal. Homeowners log in with a magic link — no password — to view their property, read visit reports, and pay invoices online.
Team Management & Roles
Bring your whole team on board. Invite staff by email and control what each person can do with Owner, Admin, and Member roles.
Works Offline as a Mobile App
Install Home Watcher to your phone's home screen and keep working even where there's no signal. Complete checklists and capture photos offline, and everything syncs automatically when you're back online.
Security, Branding & Settings
Your data is protected and your brand is front and center. Encrypted cloud storage keeps photos and reports safe, your logo appears on every document, and account settings keep you in control.
Owner Stays
When a homeowner comes back for a week, you do not rebuild the schedule. Log the stay, or let the client request it from the portal, and every visit inside the window is held or moved automatically, the schedule end date extends, and the client gets the emails. Cancel the stay and it all reverses.
Client Schedule Requests
Clients ask to move or hold a visit from their portal instead of texting you. Requests land in one panel with a badge; approve, decline, or offer another date, and the client is told automatically.
Client Service Requests
Homeowners request concierge services from the portal, see the status change from requested to scheduled to done, and the work flows into billing like any other concierge task.
Maintenance Records & Vendors
Keep a service history for every property, with invoices, warranties, and photos attached, and a directory of the vendors you send. Clients see the maintenance history in their portal, so the record travels with the home.
Two-Way Email
Every email you send from Home Watcher carries a reply address that routes the answer back to the lead or client timeline, attachments included, so the conversation lives with the record instead of in your inbox.
Your Own Signing Template
Set how contracts are signed: your signature image, the signing instructions clients see, and a signing-page template in your words, so the e-signature experience matches your business rather than a generic form.
Weather Forecasts & Warnings
See the National Weather Service forecast right on your upcoming visits, get the weather recorded on every completed one, and get a dashboard warning when hurricanes, tornadoes, floods, or other severe weather bear down on one of your homes, with a heads-up or visit-postponed message ready to send and the option to move the affected visits at the same time.
Home Watcher List Directory
Get discovered by more clients. List your business for free on HomeWatcherList.com, our directory connecting homeowners with trusted home watch professionals.
